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9999px);font-size:.78rem;font-weight:500;white-space:nowrap}.crm-ticket-urgency--low{background:#6b72801a;color:var(--text-muted)}.crm-ticket-urgency--normal{background:#3b82f61a;color:#60a5fa}.crm-ticket-urgency--high{background:#f59e0b1a;color:#fbbf24}.crm-ticket-urgency--critical{background:#ef444426;color:#f87171}.crm-ticket-section{display:flex;flex-direction:column;gap:var(--space-sm)}.crm-ticket-section__header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-sm)}.crm-ticket-section__title{font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);font-family:var(--font-mono);margin:0}.crm-ticket-save-status{font-size:.72rem;color:var(--text-muted);font-family:var(--font-mono)}.crm-ticket-description{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--space-md);font-size:.9rem;line-height:1.6;white-space:pre-wrap;color:var(--text-primary)}.crm-ticket-empty{font-size:.85rem;color:var(--text-muted);margin:0}.crm-ticket-attachments{display:flex;flex-direction:column;gap:var(--space-sm)}.crm-ticket-image-grid{display:flex;flex-wrap:wrap;gap:var(--space-sm)}.crm-ticket-image-thumb{display:flex;flex-direction:column;text-decoration:none;border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden;background:var(--bg-inset);transition:border-color .15s,box-shadow .15s;max-width:160px}.crm-ticket-image-thumb:hover{border-color:var(--accent);box-shadow:0 2px 8px #00000026}.crm-ticket-image-thumb__img{width:160px;height:110px;object-fit:cover;display:block}.crm-ticket-image-thumb__name{font-size:.7rem;color:var(--text-muted);padding:4px 8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:150px}.crm-ticket-file-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px}.crm-ticket-file-item{display:flex}.crm-ticket-file-link{display:inline-flex;align-items:center;gap:6px;font-size:.84rem;color:var(--accent);text-decoration:none;padding:4px 8px;border-radius:var(--radius-sm);transition:background .15s}.crm-ticket-file-link:hover{background:var(--accent-subtle)}.crm-ticket-file-icon{flex-shrink:0}.crm-ticket-file-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:280px}.crm-ticket-solution{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--space-md);display:flex;flex-direction:column;gap:var(--space-sm)}.crm-ticket-solution .notion-editor{min-height:120px;border:1px solid var(--border);border-radius:var(--radius-md)}.crm-ticket-solution .notion-editor:focus-within{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-subtle)}.crm-ticket-solution-actions{display:flex;align-items:center;gap:var(--space-sm);flex-wrap:wrap}.crm-ticket-solution-actions__separator{display:inline-block;width:1px;height:20px;background:var(--border);flex-shrink:0}.crm-ticket-file-input{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden;pointer-events:none}.crm-ticket-upload-btn{cursor:pointer}.crm-ticket-solution-attachments{margin-top:var(--space-xs);padding-top:var(--space-sm);border-top:1px solid var(--border);display:flex;flex-direction:column;gap:var(--space-xs)}.crm-ticket-solution-attachments__label{font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);font-family:var(--font-mono);margin:0}.crm-ticket-comments{display:flex;flex-direction:column;gap:var(--space-sm)}.crm-ticket-comment{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:var(--space-sm) var(--space-md);border-left:3px solid var(--border)}.crm-ticket-comment--public{border-left-color:#4ade80}.crm-ticket-comment--internal{border-left-color:var(--border)}.crm-ticket-comment__header{display:flex;align-items:baseline;gap:var(--space-sm);margin-bottom:4px}.crm-ticket-comment__author{font-size:.85rem;font-weight:600;color:var(--text-primary)}.crm-ticket-comment__date{font-size:.72rem;color:var(--text-muted);font-family:var(--font-mono)}.crm-ticket-comment__public-badge{font-size:.68rem;font-weight:600;padding:1px 6px;border-radius:var(--radius-full, 9999px);background:#4ade8026;color:#4ade80}.crm-ticket-comment__body{margin:0;font-size:.875rem;line-height:1.55;color:var(--text-primary)}.crm-ticket-comment__body p{margin:0 0 .5em}.crm-ticket-comment__body p:last-child{margin-bottom:0}.crm-ticket-comment-form{display:flex;flex-direction:column;gap:var(--space-sm);margin-bottom:var(--space-md);padding:var(--space-md);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md)}.crm-ticket-comment-textarea{font:inherit;font-size:.875rem;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);padding:var(--space-sm) var(--space-md);width:100%;min-height:70px;resize:vertical;outline:none;transition:border-color .15s,box-shadow .15s;box-sizing:border-box}.crm-ticket-comment-textarea:focus{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-subtle)}.crm-ticket-comment-form__actions{display:flex;align-items:center;justify-content:space-between;gap:var(--space-md)}.crm-ticket-comment-public-toggle{display:flex;align-items:center;gap:10px;font-size:.82rem;color:var(--text-secondary);cursor:pointer;-webkit-user-select:none;user-select:none;transition:color .15s}.crm-ticket-comment-public-toggle--active{color:#4ade80}.crm-ticket-comment-public-toggle input[type=checkbox]{position:absolute;opacity:0;width:0;height:0}.crm-ticket-comment-public-toggle__switch{position:relative;display:inline-block;width:36px;height:20px;flex-shrink:0}.crm-ticket-comment-public-toggle__slider{position:absolute;inset:0;background:var(--border);border-radius:10px;transition:background .2s}.crm-ticket-comment-public-toggle__slider:before{content:"";position:absolute;left:2px;top:2px;width:16px;height:16px;background:var(--text-primary);border-radius:50%;transition:transform .2s}.crm-ticket-comment-public-toggle input:checked+.crm-ticket-comment-public-toggle__slider{background:#4ade80}.crm-ticket-comment-public-toggle input:checked+.crm-ticket-comment-public-toggle__slider:before{transform:translate(16px);background:#fff}.crm-ticket-sidebar{display:flex;flex-direction:column;gap:0;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);padding:0;position:sticky;top:var(--space-md);align-self:start;overflow:hidden}.crm-ticket-sidebar__grid{display:grid;grid-template-columns:1fr 1fr}.crm-ticket-sidebar__grid .crm-ticket-sidebar__field{padding:var(--space-sm) var(--space-md);border-bottom:1px solid var(--border)}.crm-ticket-sidebar__grid .crm-ticket-sidebar__field:nth-child(odd){border-right:1px solid var(--border)}.crm-ticket-sidebar__field{display:flex;flex-direction:column;gap:2px}.crm-ticket-sidebar__label{font-size:.68rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);font-family:var(--font-mono)}.crm-ticket-sidebar__value{font-size:.875rem;color:var(--text-primary)}.crm-ticket-sidebar__value--stacked{display:flex;flex-direction:column;gap:2px}.crm-ticket-sidebar__email{font-size:.82rem;color:var(--accent);text-decoration:none}.crm-ticket-sidebar__email:hover{text-decoration:underline}.crm-ticket-sidebar__company{font-size:.78rem;color:var(--text-muted)}.crm-ticket-sidebar__acceptance{font-size:.8rem;font-weight:500}.crm-ticket-sidebar__acceptance--accepted{color:var(--signal-green)}.crm-ticket-sidebar__acceptance--rejected{color:var(--signal-red, #b91c1c)}.crm-ticket-sidebar__acceptance-date{font-weight:400;color:var(--text-muted)}.crm-ticket-sidebar__company-select{font-size:.78rem;color:var(--text-primary);background:var(--bg-secondary);border:1px solid var(--border);border-radius:4px;padding:2px 6px;width:100%;cursor:pointer}.crm-ticket-sidebar__info{display:flex;flex-direction:column;gap:var(--space-sm);padding:var(--space-md)}.crm-ticket-sidebar__dates{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-sm)}.crm-ticket-sidebar__sep{border:none;border-top:1px solid var(--border);margin:0}.crm-ticket-tabs{display:flex;gap:0;border-bottom:1px solid var(--border)}.crm-ticket-tab{background:none;border:none;padding:var(--space-sm) var(--space-md);font-size:.84rem;font-weight:500;color:var(--text-muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color var(--duration-fast),border-color var(--duration-fast)}.crm-ticket-tab:hover{color:var(--text-primary)}.crm-ticket-tab--active{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}.crm-ticket-audit{padding:var(--space-md) 0}.crm-ticket-audit__timeline{display:flex;flex-direction:column;gap:0;position:relative;padding-left:var(--space-lg)}.crm-ticket-audit__timeline:before{content:"";position:absolute;left:5px;top:6px;bottom:6px;width:1px;background:var(--border)}.crm-ticket-audit__entry{display:flex;gap:var(--space-sm);position:relative;padding:var(--space-sm) 0}.crm-ticket-audit__dot{position:absolute;left:calc(-1 * var(--space-lg) + 2px);top:calc(var(--space-sm) + 4px);width:8px;height:8px;border-radius:50%;background:var(--border);border:2px solid var(--bg-page, var(--bg-card));flex-shrink:0}.crm-ticket-audit__content{flex:1;min-width:0}.crm-ticket-audit__header{display:flex;align-items:baseline;gap:var(--space-sm);margin-bottom:2px}.crm-ticket-audit__actor{font-size:.82rem;font-weight:600;color:var(--text-primary)}.crm-ticket-audit__date{font-size:.72rem;color:var(--text-muted);font-family:var(--font-mono)}.crm-ticket-audit__summary{font-size:.84rem;color:var(--text-secondary);margin:0;line-height:1.4}@media(max-width:1024px){.crm-ticket-sidebar{position:static}}@media(max-width:600px){.crm-ticket-sidebar__grid{grid-template-columns:1fr}.crm-ticket-sidebar__grid .crm-ticket-sidebar__field:nth-child(odd){border-right:none}.crm-ticket-sidebar__dates{grid-template-columns:1fr}}